F.A.Q.

Registration and account setup

How to sign up on WhiteBIT?

How to login to your account?

WhiteBIT account

Balance

API

I didn’t receive a confirmation letter. What do I do?

How to change my password?

What should I do if I forgot my password and have no access to the account?

Identity verification (KYC)

What is KYC and what is it for?

How to pass the identity verification?

How long should I wait for KYC to be checked? What should I do if I made a mistake in the application form?

Why don’t I receive e-mails from WhiteBIT?

Deposit / Withdrawal

Depositing a cryptocurrency

Depositing national currency

Withdrawing a cryptocurrency

Withdrawing national currency

Memo / Destination tag

Number of network confirmations

Any difficulties?

Fees, minimum deposits and withdrawals

WhiteBIT Token (WBT)

Advantages of WhiteBIT Token (WBT)

What is Holding, and how does it work?

How do I move funds to Holding?

Can I withdraw my funds from Holding?

WBT Unlocking

How to buy WBT?

Demo Token

Demo Token and its advantages

How to get a Demo Token?

Margin Trading

What’s Margin Trading?

Margin trading fee

What are positions, how do they differ?

What’s a Margin Call? What’s liquidation?

Why don’t I receive e-mails from WhiteBIT?

WhiteBIT Futures

What are perpetual futures contracts?

How do futures contracts work?

What benefits do I get from trading futures?

Orders

Market and Limit order

Stop orders

OCO order

How to place an order?

Can I cancel an Order?

I cannot cancel the order / Funds were not credited to the account

Where can I see the history of my orders?

I issued a Buy Order for 100 coins, with only 20 coins credited to me. Why?

I placed an order but, for some reason, it is not accepted, although I can see cheaper Buy Orders being already processed. Why?

Where can I see Buy Orders?

Post only

Decimal Token (DECL)

Why DECL?

Decimal token (DECL)

How to use DECL ?

Exchange

How the exchange works?

What should I do if I faced any difficulties during an exchange?

WhiteBIT Referral Program

WhiteBIT Referral Program

How does the program work and when does the interest accrue?

Referral information

WhiteBIT Earn

What is WhiteBIT Earn?

What is Crypto Lending?

Crypto Lending. How to open/close a plan?

Crypto Lending. Still have any questions?

What is Staking?

Can I invest in Staking?

WhiteBIT Code

How to create a WhiteBIT Code?

Which balance will be used to create a WhiteBIT Code and where the funds will be credited after its activation?

For what amount can I create a WhiteBIT code?

Can I transfer several currencies by one code?

I cannot see the code I have created, where can I find it?

How to activate a WhiteBIT Code?

Can I send a WhiteBIT Code to an unregistered user?

How to pass a WhiteBIT Code?

Why don’t I receive e-mails from WhiteBIT?

Security

What is two-factor authentication (2FA)?

How to enable the two-factor authentication (2FA)?

What to do if I lost access to the two-factor authentication app?

How to enable аnti-phishing?

Is it safe to use the WhiteBIT exchange?

Crypto-assets risks warning

Important notice for residents in Spain

ussd-menu lifecell

For whom is the ussd menu function available?

How does this feature work?

How to use the ussd menu?