Question 1

How to log in to your account?

Accepted Answer

Go to https://whitebit.com/auth/login. In this window, enter your e-mail address, password, and captcha. Click the Login button.

Question 2

How to register an account?

Accepted Answer

Go to https://whitebit.com/auth/register. In this window, enter your e-mail address, password, password confirmation, captcha and agree to the User Agreement. Click the Sign Up button.

Question 3

What should I do if I haven&#x27;t received the confirmation letter?

Accepted Answer

Please check the Spam folder first. If you still can not find our e-mails, please contact support.

Question 4

How can I change my personal data if I do not have access to my account (forgot my password) and to my mail?

Accepted Answer

Pin-code is our main security element, so its recovery takes place privately.Please write to our support@whitebit.com and indicate:- your e-mail;- the reason you cannot access to your account;- your latest deposits and actions on the account;- how replenishments were made, their amount, and screenshots.Also, you can use the link for password recovery - https://whitebit.com/forgot-password.

Question 5

Can I delete my account?

Accepted Answer

This option is not available. You can block the account.To do this, you can create a corresponding ticket in the technical support where you need to specify a valid e-mail as well as the KYC data. You can create a ticket here: https://whitebit.com/support.

Question 6

What is KYC and why is it needed?

Accepted Answer

Verification (KYC) is a procedure of documentary evidence of your personal data. The aim of the verification - to increase the level of protection of your funds and account. Please note that from 10/01/2020 the 5th Anti-Money-Laundering Directive (5AMLD) came into action. All users who conduct transactions with cryptocurrency must be verified via KYC. KYC is necessary for such operations and functions as:- deposit;- withdrawal;- creation and activation of WhiteBIT code.Please pay attention that WhiteBIT currently does not accept KYC from residents of the following countries: Afghanistan, Iran, Iraq, Yemen, North Korea, Libya, Pakistan, Palestine, Somalia, USA, Syria, Sudan, Temporarily occupied territories of Ukraine.If you have any additional questions - feel free to contact us via e-mail or ticket.

Question 7

How to pass the KYC-verification?

Accepted Answer

Go to your Account and choose Verification section:Here you will see the simple form for passing KYC-verification that consists of 4 steps.STEP 1: enter your Personal information and Residential address. Please note that all the fields have to be filled.-Press Next step button below.STEP 2: download the photo of one of the following documents: passport, national ID card or driver’s license. It should clearly show all the details.*Any tampering with the photo (e.g. photoshopping or other kinds of doctoring) is strictly prohibited and will result in permanent suspension of your account and Balance.-Press Next step button below.STEP 3: please make a selfie with the document and a white paper with the current date, your signature, and WhiteBIT note, all written by hand. Press the button Send.STEP 4: Done! Now you will see here the status Sent. Once the data is accepted, the status will change to Approved:

Question 8

How long should I wait for checking KYC? Is it possible to speed up the process?

Accepted Answer

KYC-verification is a thorough process that can take from 1 to 24 hours. Your KYC request has been received and will be viewed in the order of arrival. Thank you for your patience!

Question 9

What do I do if I need to make changes to the data entered during the verification process?

Accepted Answer

You need to send a written request to our e-mail support@whitebit.com.

Question 10

How to make a deposit of coins/tokens?

Accepted Answer

Please note that the 5th Anti-Money-Laundering Directive (5AMLD) came into action on 10/01/2020.All users who conduct transactions with cryptocurrency must be verified via KYC.Go to the Balance page and choose an asset you want to deposit.- Click on Deposit button next to the asset&#x27;s Ticker.- You will be automatically redirected to the form. or your convenience, in the left form, you can change the asset you want to deposit (1) or go directly to Live Trading page.You can also see the following information about the selected asset (2):- Total balance;- Amount in orders;- Main balance.In the right form, you need to copy the address (3) of the wallet (or use a QR code) (4).*Sending any other coin or token to this address may result in the loss of your deposit.Next, go to the wallet you want to make a deposit from and enter the copied address (receiver’s address). Done!For the deposit confirmation, use the instructions from the server you make it from.After all the necessary confirmations, the deposit will be accrued to your Main balance.**Please note that the minimum amount for the deposit and the fee for each coin/token is different.If you have any questions - feel free to turn to our support.

Question 11

How to make a Fiat deposit?

Accepted Answer

Please note that the 5th Anti-Money-Laundering Directive (5AMLD) came into action on 10/01/2020.All users who conduct transactions with cryptocurrency must be verified via KYC.Go to the Balance page and choose the Fiat you want to deposit from the list or use Search.Click on Deposit button. You will be automatically redirected to the form. For your convenience, in the left form, you can change the Fiat (1) for deposit or go directly to Live Trading page. You can also see the following information about the selected Fiat (2):- Total balance;- Amount in orders;- Main balance.In the right form, you need to select the merchant (3).*You can deposit Fiat using one of the following services:EUR & USD - Advcash, Perfect Money, InterkassaRUB & UAH - Advcash, QIWI, Visa/Mastercard, Yandex Money, InterkassaEnter the desired amount of Fiat for deposit in the Amount field (4).After this, Total (Ticker) field will automatically display the amount charged from your account (including fee).Press Request (5).The system will automatically connect you with the chosen service from which you need to confirm the deposit for it to be made.After all the necessary confirmations, the deposit will be accrued to your Main balance.****Please note that the minimum amount for the deposit and the** fee for each fiat is different.For more information, you can visit our page Fees Schedule.If you have any questions - feel free to turn to our support.

Question 12

How to make a withdrawal of coins/tokens?

Accepted Answer

Please note that from 10/01/2020 the 5th Anti-Money-Laundering Directive (5AMLD) came into action on 10/01/2020. All users who conduct transactions with cryptocurrency must be verified via KYC. Go to the Balance page and choose an asset you want to withdrawal. Click on Withdrawal button next to the asset&#x27;s Ticker. You will be automatically redirected to the form. For your convenience, in the left form, you can change the asset you want for withdrawal  (1) or go directly to Live Trading page. You can also see the following information about the selected asset (2):- Total balance;- Amount in orders;- Main balance.In the right form, you need to enter the address you wish cryptocurrency to withdraw (3) to and indicate its amount (4). After this, automatically, the field Total (Ticker) will show the amount charged from your account (including fee) (5). Also, (Ticker) Balance After Withdrawal will show the amount of cryptocurrency left on your balance (6). Press Withdrawal request (7).*Please note that the minimum amount for the withdrawal and the commission for each cryptocurrency is different.For more information you can visit page Fees Schedule.After this, the request will be sent to your e-mail and you need to confirm it.**Please note that the request for withdrawal of funds is formed after the confirmation from the e-mail. If you have any questions - feel free to turn to our support.

Question 13

Fiat withdrawal

Accepted Answer

Please note that the 5th Anti-Money-Laundering Directive (5AMLD) c**ame into action on 10/01/2020.** All users who conduct transactions with cryptocurrency must be verified via KYC. Go to the Balance page and choose the Fiat you want to withdrawal from the list or use Search. Click on Withdrawal button. You will be automatically redirected to the form. For your convenience, in the left form, you can change the Fiat (1) for withdrawal or go directly to the Live Trading page. You can also see the following information about the selected Fiat (2):- Total balance;- Amount in orders;- Main balance.In the right form, you need to select the merchant and indicate the necessary service (3). *You can withdraw Fiat using one of the following services:EUR & USD - Advcash, Perfect Money, InterkassaRUB & UAH - Advcash, QIWI, Visa/Mastercard, Yandex Money, InterkassaEnter the desired amount of Fiat for withdrawal in the Amount field (4). After this, Total (Ticker) field (5) will automatically display the amount charged from your account (including fee) (6). Also, (Ticker) Balance After Withdrawal (7) will show the amount of Fiat left on your balance.Press Withdrawal request (8). **Please note that the minimum amount for the deposit and the fee for each fiat is different. For more informatio**n,** you can visit our page Fees Schedule. After this, the request will be sent to your e-mail and you would need to confirm it.***Please note that the request for the withdrawal of funds is formed after the confirmation from e-mail. If you have any questions - feel free to turn to our support.

Question 14

How long will the request for the withdrawal being processed?

Accepted Answer

All the requests for the withdrawal of funds are processed within a few hours.In exceptional cases, the processing time may take longer but not exceed 24 hours.A delay may happen in the following cases:- the user did not pass KYC-verification when trying to withdraw;*KYC-verification is obligatory for the withdrawal of any amount of funds.- Basic Account - the withdrawal amount exceeds $500 in equivalent;- Enhanced Account - the withdrawal amount exceeds $100 000 in equivalent, you need to switch 2FA.**Please note that currently the option to cancel the withdrawal request is not available. In any case, please contact our support, we will do everything possible to help you solve this situation.

Question 15

Quantity of confirmations of the network

Accepted Answer

The confirmation of the transaction is necessary for preventing the repeated cash outflow. As soon as the sender transfers the funds, the transaction gets into the network to execute and be a part of the block. The process of adding a transaction to the structure of the found block is called the transaction confirmation. One block has one confirmation. Once your transaction gets confirmation, the cryptocurrency becomes available for further use. The speed of the confirmation depends on various factors, such as network occupancy itself, the amount of the commission indicated during the transfer, the speed of the network connection, etc. At an average, the confirmation of the transaction lasts from 30 minutes to several hours. However, sometimes it may take from 2 to 14 days if the network is overloaded. The withdrawal of funds if technically available when a certain amount of confirmations of the network is reached (according to the type of cryptocurrency loaded).

Question 16

I purchased currency several days ago but it still hasn&#x27;t been received. What do I do?

Accepted Answer

Please send us a hash of your transaction and we will check all the information.

Question 17

What is a trading fee?

Accepted Answer

You can find detailed information about fees on our website by clicking on Fees Schedule tab which is located at the bottom of the page. For a specific type of order, the Transaction fee may differ from those published on the Fees Schedule page. You will see the fee for your transaction before you execute the order.

Question 18

Demo Token and its advantages

Accepted Answer

Demo Token WhiteBIT is a virtual token, demonstrative, you don’t have to pass KYC-verification to trade it.

Question 19

How to receive Demo Token?

Accepted Answer

If you are a newbie on the market and have never traded cryptocurrency before then start with Demo Token. Its usage is also perfect for the introduction with WhiteBIT exchange and its functions.

Question 20

What’s Margin Trading?

Accepted Answer

Margin trading is a method of buying or selling assets that allow users to get higher profits using borrowed funds from a third party. To start trading, users have to deposit a certain amount of margin, which depends on the leverage. In traditional markets, maximum order is equal to a user’s balance. In the case of margin trading, users are able to trade amounts several times exceeding their current balance.

Question 21

What’s a position?

Accepted Answer

A position is an order opened with the aim of making a profit on currency fluctuations. There are two types of positions:Short (sell) is an order to sell a currency, which will be executed using borrowed funds in order to earn money on the drop in its price.Long (buy) is an order to buy a cryptocurrency, which will be executed using borrowed funds in order to earn money when the price of this currency increases.Profit & Loss (P&L) is the difference between an open position and the current price. Thanks to P&L, users can understand how profitable a position is. This allows analyzing and making more thoughtful decisions based on this info.

Question 22

What’s a Margin Call? What’s liquidation?

Accepted Answer

A margin call is a notification of a user about the fact that the position is unprofitable and may soon be liquidated. Users are given an opportunity to respond to the current market situation with one of the following options:• keep the position and increase it by replenishing the margin balance;• lower the current margin position;• completely close the position.Liquidation is the process of automatically closing a position at the current market price and returning the borrowed funds that were used to open it.

Question 23

Market and Limit order

Accepted Answer

Market order - this order allows you to buy and sell an asset “immediately” at market price. Its advantage is an instant execution, and its disadvantage is that you can’t predict the exact price at which you will buy (or sell) the asset.Limit order - allows you to place buy or sell order at a fixed price. Besides, it won’t be executed instantly but only when market price reaches the price set by you. Also, the specified price in the order is removed from your trade balance and is reserved in the order.

Question 24

Stop orders

Accepted Answer

Stop-market order - works when market price decreases or raises to the price you set. This order is often used to prevent losses in volatile markets.Stop-limit order - is an order that works according to the pre-defined conditions for a specified period of time. It has both a stop price and a limit price. When the stop-price is reached, the order becomes a limit; it is displayed in the orderbook and is executed.

Question 25

Conditional orders

Accepted Answer

BTC (Bitcion) is a coin that all other cryptocurrencies are oriented on. Basically (in most cases), the rate of all other cryptocurrencies (rise or fall) depends on the BTC activity (correlation of pairs).Benefits:- trading with the use of direct correlation;- time-saving (you need to look for the main pair only (guide pair, for example, BTC/USDT);- reasonable risk-management.Difference from stop-orders:- Conditional orders, as well as stop orders, set a limit order on a pair chosen by you but the condition for its placing is the realization of the specified price for the other pair (conditional market (guide pair, for example, BTC/USDT)).- Conditional orders minimize risks of unexpected loss of funds in case of sharp change of the BTC rate.

Question 26

How to create an order?

Accepted Answer

Go to Live Trading page and choose the desired cryptocurrency pair in Market window. Below the graph you will see the forms for buying/selling cryptocurrency. Select the suitable for you order among the proposed (Limit, Market, Stop-limit, Stop-market, Conditional-limit, Conditional-market). After this, enter the necessary data: price, amount of coins/tokens (for stop-orders - additional stop-price). The lines Total and Total + fee will show the total amount and the amount including fee correspondingly. Press Buy/Sell button. * Please note that to place an order, your funds should be on the trade balance.All is set! Depending on the order type, it will appear in Depth window immediately or when certain conditions specified by you (for stop-orders) are met. You can track its execution/cancel it below this same page or on Active Orders page.

Question 27

Can I cancel an Order?

Accepted Answer

Yes. To cancel an order, please go to the Active Orders tab at the top of the page:Please note that you can only cancel those orders that have not yet been accepted since once the order is executed, such a transaction is irreversible and can not be canceled.

Question 28

I can not cancel the Order/Tokens were not credited to the account

Accepted Answer

Please send us an email to support@whitebit.com with a screenshot of the order or of the errors attached.We will try to resolve your issue as soon as possible.

Question 29

Where can I see the history of my orders?

Accepted Answer

You can see the history of your transactions on the History tab.

Question 30

I issued a Buy Order for 100 coins, with only 20 coins credited to me. Why?

Accepted Answer

A partial completion of the Order took place. Please wait till the Order for the rest of the coins is accepted.

Question 31

I placed an order but, for some reason, it is not accepted, although I can see cheaper Buy Orders being already processed. Why?

Accepted Answer

Orders can only be purchased by users of the exchange. The administration of the site does not accept, control or interfere with trading on the exchange. If you want to speed up the process, you can cancel the open Order and submit a new order with a more competitive price.

Question 32

Where can I see Buy Orders?

Accepted Answer

Buy Orders will be displayed on the main page or in the Live Trading tab.

Question 33

How the exchange works?

Accepted Answer

Go to Exchange page and choose the desired pair for exchange.You can also use the money/token search by entering its ticker. Once you enter the desired amount for exchange in the field I give, the sum in the field I receive will fill automatically.If the currency is not in the I receive drop-down list, it means that the currency is currently disabled.You can also use the MAX button which will transfer all your Trade balance to this field or fill it in accordance with the current maximum in the orderbook (if the sum on the account is more than in the orderbook now).For example, if you set 10 BTC for exchange (you have only 10 BTC on the Trade balance), and there are only 5 BTC on the trade now, then, when you click on the MAX button, 5 BTC will appear in the I give field.*If there are no orders available for the selected currency pair, the funds will be returned to your Balance.**If you haven’t closed all the orders for the selected currency pair, this part of your funds will be returned to your Balance.Current rate - shows the rate of the selected pair for today, changes every second but it is not fixed.Rate for 24 hours - shows the value of the current rate of the coin/token and changes every second.Fee - shows the amount of the commission in percentages and in coins/tokens that you change to, it is updated and calculated every second.The history of the last 5 transactions for the selected pair will also be available to you at the bottom of the page.Please pay attention to several key points:- You need to agree to the User Agreement (once) and be registered/logged in to your account to make an exchange.- The commission is always calculated based on the Market order.- The amount in the I receive field is calculated at the time of filling in the I give field. Please refresh the page and re-enter the amount if you have been on the exchange page for a long time to avoid losses.- If in the field I give you enter the amount of funds that is more than it is available in the orderbook I receive, then the calculation will only be based on the available amount in the orderbook.- If you enter the amount of funds in the I give field, but there are no offers to exchange the selected pair in the orderbook, then the I receive field will remain unchanged.- The price during the exchange process may change.- There is no possibility to enter letters and special symbols (except for the point) in the field I give/I receive.Click the Start exchange/Exchange button.In the pop-up window, click the Yes button if all the fields are filled correctly, or Cancel if you want to change the amount. Done! Exchange is successfully completed! The history of all your exchanges will be available on the History page.

Question 34

What to do if there’s a difficulty with the exchange?

Accepted Answer

Please send the following information to our support:- detailed explanation of the issue;- screenshot that shows what went wrong.We will do everything possible to help you solve the situation as soon as possible!

Question 35

What is WhiteBIT Referral Program?

Accepted Answer

WhiteBIT Referral Program is an opportunity to make money with your friends! Referral - a member of the affiliate program registered by the recommendation of another member.

Question 36

How does the WhiteBIT Referral Program work?

Accepted Answer

- Tell your friends about us;- They need to register by your referral link;- You will receive 40% of the amount of fees paid by them.

Question 37

How to become a member of WhiteBIT Referral Program?

Accepted Answer

Select the Referral Program section in your account. Here are displayed the information about your referrals (invited users) and your personal referral link. To invite a new referral, just share this link (by copying it or making a repost in social networks). After your referral registers with your link, the information about it will be displayed in the Details about referrals section (your referrals). Congratulations! You have become a member of the WhiteBIT Referral Program. Now you will receive a 40% cashback from the commission paid for each transaction made by your referral!

Question 38

What is SMART STAKING?

Accepted Answer

SMART STAKING is:- an investment tool that allows to earn up to 18% interest rate for 180 days on your own deposits;- a reliable way to multiply your capital;- WhiteBIT guarantees safety and availability of your funds in Smart Staking.

Question 39

How to open a Plan?

Accepted Answer

Go to SMART STAKING section of our website. There you&#x27;ll see all the available Investment Plans. Take your time to explore each of them (they differ in interest rate, time period, min. and max. investment amount). Select a Plan that most suits your needs. Indicate the desired amount of cryptocurrency you wish to allocate (please note that cryptocurrency you want to allocate must be available on your Main Balance). Click on STAKE. You&#x27;re all set! The amount of funds invested will be transferred from your Main Balance. At the bottom of that same page you&#x27;ll also be able to see your Investment History. If something is still not clear for you - please turn to our Support.

Question 40

How do I close a SMART Plan?

Accepted Answer

After the period of your Plan has ended, you will be able to receive your initial investment along with the interest accrued. To do this, go to the SMART STAKING page and choose Active Plans section. Select your SMART Plan and then press the Close Deposit button. Ready! The interest you&#x27;ve earned together with your initial investment will be accrued to your Main Balance. If there are any questions, please submit them to our Support.

Question 41

Can I close a SMART Plan before the required period?

Accepted Answer

You can. However, in this case, the interest for the given period will not be accrued! Your initial investment amount will be automatically returned to your Main Balance. If there are still questions left, our Support will be happy to help.

Question 42

I haven&#x27;t received my funds and interest after closing my Plan

Accepted Answer

Please don&#x27;t hesitate to turn to our Support Service. We&#x27;ll do everything we can to solve your issue ASAP.

Question 43

How to generate a WhiteBIT Code?

Accepted Answer

On WhiteBIT, you can generate an alphanumeric code that would allow funds transfer between WhiteBIT exchange users. Please note that KYC-verification is required. To do this, go to the Codes page ap the top of the website. Here select a cryptocurrency from that on your Main balance and indicate the amount you wish to send to the other user of the WhiteBIT. Also, you can enter the password for the code and its description. These two fields are not required but help you to increase the security of the code transfer. The code description will be seen only to you, the user who receives the code won’t see it. Then press the Create Code button. Done! Now you can transfer the code to the other user of the WhiteBIT. If you have any questions please write to us to support@whitebit.com or to our chat and we will gladly help you!

Question 44

Which Balance (Main or Trade) will be used to create a WhiteBIT Code?

Accepted Answer

WhiteBIT Code is generated for the transfer of funds from the Main Balance.

Question 45

On which Balance (Main or Trade) will cryptocurrency be accrued after the Code activation?

Accepted Answer

After the Code is activated, the transferred cryptocurrency will be accrued on Main Balance.

Question 46

What is the funds amount for a Code transfer?

Accepted Answer

Min. amount is unlimited (the max. number of digits should correspond with that of the desired cryptocurrency).Max. amount - the amount of transfer cannot exceed your Balance. Otherwise, there are no limits.

Question 47

Can one Code be used to transfer several cryprocurrencies?

Accepted Answer

Please note that generation of one Code means that only one cryptocurrency will be available for transfer (1 Code = 1 cryptocurrency).

Question 48

Is KYC required to generate a WhiteBIT Code?

Accepted Answer

KYC-verification is a prerequisite for generating and sending a WhiteBIT Code.

Question 49

I can’t see the Code I’ve generated, where can I find it?

Accepted Answer

Go to Codes section at the top of the website. Select Activate Code in the top right corner. After that, enter the alphanumeric code, verify via CAPTCHA and confirm your action by selecting Activate Code. The funds accrual after WhiteBIT Code activation will happen automatically on your Main Balance.

Question 50

How to send a WhiteBIT Code?

Accepted Answer

To send a code to a WhiteBIT user, you need to copy it. The Code will be displayed in your History in Codes section. You can send it in any way you like.

Question 51

Can I send a WhiteBIT Code to a user that hasn’t signed up yet?

Accepted Answer

You can. However, to activate it, the user will have to register an account on WhiteBIT. WhiteBIT Codes are alphanumeric codes that are used to transfer cryptocurrency between accounts within the exchange.

Question 52

What is two-factor authentication (2FA)?

Accepted Answer

Two-factor authentication (2FA) is an additional resource that allows you to access your account even if someone else has access to your password. When you log in to your account, you will be offered two pieces of information: your password and a 6-digit authentication code. The authentication app generates a new authentication code every 30 seconds. We strongly recommend that all our users enable this security feature to prevent any potential unauthorized access to their accounts. This function is necessary to ensure the security of your assets, so please take time to set it up as soon as possible!

Question 53

How to enable the two-factor authentication (2FA)?

Accepted Answer

Download Google Authenticator or any similar app from Play Market or AppStore. Go to your Account (to do this, you need to click on your email in the top right corner): and then choose the Security section. Scan the QR code in the downloaded application or enter the number manually. When the WhiteBIT tab appears in the app, enter the authentication code in the Please Enter Key field. All set, you have enabled the two-factor authentication (2FA)!

Question 54

What if I lost the code/key to two-factor authentication (2FA)?

Accepted Answer

You need to provide:- KYC data;- account login;- data of the latest currency deposits and withdrawals.Please send this information to support@whitebit.com and we will consider your request as soon as possible.

Question 55

How to Enable Anti-Phishing?

Accepted Answer

To enable Anti-Phishing:- Log in to your account;- Go to Security section:Below, you will see the Create Anti Phishing Code window.- Click on Enable and enter the code you have created;- Click Submit.Congratulations! You have enabled Anti-Phishing for your account. If you want to double-check whether Anti-Phishing is active for your account, log in to it again. Now, every e-mail from WhiteBIT that you receive will contain your Anti-Phishing Code - by checking it, you can make sure that this is a valid letter from the WhiteBIT Exchange.

Question 56

Is it safe to use the WhiteBIT exchange?

Accepted Answer

Yes! The main priority in our work is the security of our clients&#x27; personal data and security. We use advanced methods and technologies in the field of security. We implemented two-factor authentication (2FA) technology to protect your accounts, as well as Anti-Phishing which helps to ensure the reliability of our exchange. More than 96% of all currency is stored on cold wallets. WAF (Web Application Firewall) - a protective screen of a Web application that detects and blocks hacker attacks.

Question 57

Is there a WhiteBIT app?

Accepted Answer

Yes, the mobile app is available! Please use the link to download it for iOS: https://itunes.apple.com/ua/app/whitebit/id1463405025?mt=8 and Android: https://play.google.com/store/apps/details?id=com.whitebit.android&hl=en.

Question 58

How to apply to list?

Accepted Answer

At the bottom of the page select the Token Listing section. You will be automatically redirected to the page. Press Apply to the list button. Then the online application form will open. Requirements to list your coin/token1. Your project should have a website containing your contact information and a detailed description of the idea. Also, an official Reddit and Bitcointalk threads for your project are required as these are respectable and popular discussion platforms. 2. Your request will be reviewed within a week and you will receive our reply to the email that you indicated in the form. Please note this e-mail should have the same domain as the official project website.Fill in the following fields, click to verify and push the button Submit a request. Expect an answer within a week.

Question 59

What are the criteria for cryptocurrency to be listed on the exchange?

Accepted Answer

Before entering the exchange, each cryptocurrency must prove its usefulness, value and liquidity in order to further support the customers&#x27; demand. In addition, the coin that applies to be listed must be reliably protected. The project code must be public and verified.

Question 60

How long does it take to receive a response from the support team? How does it work?

Accepted Answer

For the convenience of our users, we have a customer support service that works 7 days a week and 24 hours a day without breaks and holidays. If you have any questions, wishes or suggestions, our specialists are always ready to help you with any problem and also to hear your suggestions for improving the service. We will do our best to reply ASAP.

Question 61

Can I connect a bank account to my WhiteBIT account?

Accepted Answer

Unfortunately, this option is currently unavailable on our exchange.

F.A.Q.